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Delivery dates mentioned in any acknowledgement of order or elsewhere are approximate only and are not of any contractual effect and the Seller shall not be under any liability to the Buyer in respect of any failure to deliver on particular date or dates. Unless otherwise expressly agreed the Seller may effect the delivery in one or more instalments. Each instalment shall be treated as a separate contract.
Delivery shall be at the Buyer’s premises unless otherwise agreed by the Seller. Goods dispatched by the Sellers’ normal next day carrier services are subject to a standard carriage charge, goods dispatched by special delivery of whatever kind at the Buyer’s request are subject to a carriage surcharge.
If the Buyer refuses or fails to take delivery of goods tendered the Seller shall be entitled to terminate the contract with immediate effect or to dispose of the goods as it may determine and the Seller reserves the right to recover from the Buyer a minimum handling fee of 15% of the total price of such goods which shall be paid by the Buyer within 15 days of the date of invoice.
Quotation from the Distance selling regulations Hand book 2010
Unless you have agreed that they can, your consumers cannot
cancel if the order is for:
We will accept the returned goods from you upon the following
If we are satisfied that there is a defect in the goods provided, then we shall endeavour to resolve the issue at our discretion and within a reasonable timescale. Where ever possible goods will be replaced like for like or credit note will be issued for part/full orders.
Faults are to be reported within 3 days of delivery and returned to us within 10 days of delivery.
You agree to pay 15% handling fee against non faulty goods.